Contact Center

A reliable, scalable and customizable intake solution

Crawford’s state-of-the-art global contact center combines the latest telephonic advances with highly trained professionals to deliver an unrivaled customer support experience. Our product offerings are completely customizable and can be tailored to fit your business needs. From setting up your own customized First Notice of Loss portal, to handling calls for new claims, to conducting drills to pressure test your system, we can build solutions that improve your customer experience and keep your customers satisfied.

Our contact center has a unique, multi-week training framework that guarantees agents start their careers on solid ground. All agents are cross-trained to handle multiple call types, ensuring we can adjust our workforce on-demand to meet increases in claim volume.

You can be confident you have the latest digital tools and a partner to guide you in getting the most from them. We’re always uncovering new solutions that make handling your claims easier and more cost effective. In addition to our advanced call-routing software, telephony technology tools, and data distribution systems, we partner with top call center technology companies to make sure our services are always ahead of the curve.

Perfect for:

• Expanding overhead support during emergencies
• Rapid response worldwide
• Tailoring scripts to accommodate business requirements
• Improving accuracy of claim data with timely information collection
• Providing real-time agent feedback and optimizations

Why choose Crawford?

• Omnichannel intake including custom integration with your ordering platforms
• 24/7 multilingual call center operations
• Ability to scale up or down at a moment’s notice
• Flexible work environment without risking performance
• In-depth training curriculum focused on empathetic behaviors

Want to learn more?

Contact sales