Resources
Industry: Retail
Social inflation broadening beyond the US
While the impact of social inflation has so far largely been confined to the US, the trend is beginning to pick up elsewhere around…
The role of medical liability review
A medical liability review can help reduce costs and mitigate the liability of a medical or loss-of-work claim by making sense of…
Crawford Claims Stories - Andy Hutchinson, Head of Transformation
Our breadth of capabilities enables us to offer a tailored technology solution to our clients and restore lives faster and with…
Crawford Claims stories - Susan Thompson, Crawford Training Specialist
At Crawford, we offer comprehensive training opportunities to transform the claims-handling industry. Hear how Susan Thompson…
Putting people first
Behind every claim is a story. About a family, a community or a business that needed help – and the people at Crawford who made a…
The golden rules of captive claims management
Over the last two years, the worldwide COVID-19 pandemic, combined with a challenging insurance market for conventional risk…
Employers must “re-examine” empathy towards employees to benefit customer experience
Crawford’s managing director, UK and Ireland spoke to The Insurer TV about the need for a work environment which is conducive to the…
Fostering empathy in the workplace
Empathy is a vital component that can influence an insured's experience during and after a claim is handled. In this piece, you will…
How technology, soft skills and empathy are empowering employees
Empathy + Technology: Learn how technology, soft skills and empathy work together to empower employees across your…
Disability & Leave: employee experience video
Respect and care is not just an offering, it is the heart of who we are.
Technical update 1: Ukraine
The current war between Russia and Ukraine is generating a number of potential exposures for insurers and their clients across a…
Building Consulting
A concierge-level solution for expert services Whether you are handling moderate to large, complex losses or anywhere in between,…