Resources
Industry: Retail
The role of medical liability review
A medical liability review can help reduce costs and mitigate the liability of a medical or loss-of-work claim by making sense of…
Crawford Claims Stories - Andy Hutchinson, Head of Transformation
Our breadth of capabilities enables us to offer a tailored technology solution to our clients and restore lives faster and with…
Crawford Claims stories - Susan Thompson, Crawford Training Specialist
At Crawford, we offer comprehensive training opportunities to transform the claims-handling industry. Hear how Susan Thompson…
Putting people first
Behind every claim is a story. About a family, a community or a business that needed help – and the people at Crawford who made a…
The golden rules of captive claims management
Over the last two years, the worldwide COVID-19 pandemic, combined with a challenging insurance market for conventional risk…
Employers must “re-examine” empathy towards employees to benefit customer experience
Crawford’s managing director, UK and Ireland spoke to The Insurer TV about the need for a work environment which is conducive to the…
Fostering empathy in the workplace
Empathy is a vital component that can influence an insured's experience during and after a claim is handled. In this piece, you will…
How technology, soft skills and empathy are empowering employees
Empathy + Technology: Learn how technology, soft skills and empathy work together to empower employees across your…
Disability & Leave: employee experience video
Respect and care is not just an offering, it is the heart of who we are.
Technical update 1: Ukraine
The current war between Russia and Ukraine is generating a number of potential exposures for insurers and their clients across a…
Building Consulting
A concierge-level solution for expert services Whether you are handling moderate to large, complex losses or anywhere in between,…
Market update: Russia-Ukraine
We are deeply saddened by the war in Ukraine that escalated last week. We hope for the safety ofthe Ukrainian people, all those in…