Resources
Industry: Hospitality
Crawford Claims stories - Susan Thompson, Crawford Training Specialist
At Crawford, we offer comprehensive training opportunities to transform the claims-handling industry. Hear how Susan Thompson…
Putting people first
Behind every claim is a story. About a family, a community or a business that needed help – and the people at Crawford who made a…
The golden rules of captive claims management
Over the last two years, the worldwide COVID-19 pandemic, combined with a challenging insurance market for conventional risk…
Employers must “re-examine” empathy towards employees to benefit customer experience
Crawford’s managing director, UK and Ireland spoke to The Insurer TV about the need for a work environment which is conducive to the…
Fostering empathy in the workplace
Empathy is a vital component that can influence an insured's experience during and after a claim is handled. In this piece, you will…
How technology, soft skills and empathy are empowering employees
Empathy + Technology: Learn how technology, soft skills and empathy work together to empower employees across your…
Disability & Leave: employee experience video
Respect and care is not just an offering, it is the heart of who we are.
Crawford Inspection Services brochure
Whether you need a simple ladder assist or a complete roof inspection, Crawford Inspection Services has the right roof inspector for…
Technical update 1: Ukraine
The current war between Russia and Ukraine is generating a number of potential exposures for insurers and their clients across a…
Building Consulting
A concierge-level solution for expert services Whether you are handling moderate to large, complex losses or anywhere in between,…
Market update: Russia-Ukraine
We are deeply saddened by the war in Ukraine that escalated last week. We hope for the safety ofthe Ukrainian people, all those in…
Cyber and business interruption
Crawford recognizes the recent exponential growth of cyber-crime; understands the devastating operational damage that can result…