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When loss occurs, Crawford is there with the right team, the right technology, and the right processes to help you restore and rebuild.

Technical expertise and established partnerships to properly assess, collaborate, and resolve even the most complex claims.

From loss adjusting to medical management to managed repair and more, Crawford delivers effective TPA solutions to save you time and money.

Deliver a world-class experience to your customers from first notice of loss all the way through to finished repair.

A comprehensive set of clinical management programs focused on compassionate care.

Deploying inspectors through a variety of networks to gather claims information faster and more efficiently than ever before.

Industry-leading adjusters combined with innovations in technology and workforce management deliver value to clients when they need it most.

Faster claims intake means faster response — and faster response means better claimant and policyholder satisfaction... and lower claims cost.

With the ability to scale and customize to your specific business needs, Crawford can deliver claims handling solutions very few businesses or…

Crawford’s auto services division is driven to resolve vehicle claims quickly and accurately the first time.

A concierge-level solution for large and complex loss management through a nationwide network of expert commercial contractors.

With so many variables, casualty and liability claims can stifle productivity. Crawford blends innovation and expertise to deliver…

Crawford’s state-of-the-art global contact center combines the latest telephonic advances with highly trained professionals to deliver an…

Scalable for all types of losses, Crawford contents provides a turnkey recovery program to get policyholders back to life.

Crawford provides a counter fraud service that is truly unique in the marketplace from first notification of loss to the court of appeal.

Crawford’s Global Technical Services (GTS) group specializes in responding to and mitigating the damage from cyber-related events.

With an industry-leading analytical approach, Crawford can reduce overall claims cost and add efficiency to your claims management processes.

Our team of highly experienced and multilingual adjusters, including those with legal and accounting backgrounds, manages a variety of D&O and…

Crawford’s highly experienced team of professionals and comprehensive scope of services offer a great way to facilitate employee recovery and…

Crawford was founded on the idea that “knowledge and creativity is power” and for nearly 80 years, we’ve focused on education and training as…

Backed by extensive technical expertise, our adjusting and claims management service offers a fully-integrated, global solution to pollution…

At Crawford & Company, our Global Technical Services group delivers forensic accounting expertise through its roster of specialized professionals.

Our team of forensic engineers has extensive experience identifying a variety of civil and structural engineering and construction related…

The Global Client Development team specializes in designing, implementing and managing multi-national and global claims management programs to…

Crawford Legal Services is reimagining legal solutions, offering a range of integrated and unbundled legal services both locally and globally.…

Broadspire’s integrated OSHA service offering completely offloads all of your data collection, log creation and recordability decisions.

Crawford & Company has developed premium private client services tailored to the diverse and complex requirements of our high net worth customers.

Crawford & Company can help your business plan for, respond to, and mitigate the impact of any product recall. Designed with modular…

Restoring and rebuilding foundations for businesses and individuals around the world.

Don’t let missed opportunities for a full recovery affect your bottom line. Our loss specialists will investigate, evaluate, and communicate…

When catastrophic events render a policyholder's home uninhabitable, Crawford's temporary housing services swiftly step in to provide…

Ensuring the right care for your claimants and the most efficient processes for your business.
Industries
- Insurance & Risk
- Carriers
- Brokers
- Corporates
- The Lloyd's Market
- Other Industries
- Agriculture
- Construction
- Entertainment and Events
- Finance
- Healthcare
- Hospitality
- Manufacturing
- Marine
- Mining
- Power and Energy
- Public Sector
- Real Estate
- Retail and Wholesale
- Transportation
Optimize your claims processes and delight your customers.

Backed by our innovative array of services, you’ll always be the hero to your clients.

Comprehensive solutions for businesses in any industry.

Exceeding expectations for syndicates, brokers, insureds, coverholders, and MGAs.

Modern agribusiness is expansive and extraordinarily complex. Crawford's agriculture practice understands this and delivers needed expertise…

For over 77 years, Crawford has solved the world’s most complex claims handling challenges, including those of our many construction industry…

The media and entertainment industry has never been larger or more complex, encompassing high degrees of risk, unpredictability, and potential…

With dedicated specialists in cyber risk, forensic accounting, and many other specialties, in addition to its focus on regulatory compliance…

Beginning at implementation and continuing to claim resolution, Crawford and its global TPA, Broadspire, provide specialized protocols to…

Crawford's extensive capabilities and wide range of services are a perfect match for businesses in the hospitality sector. We combine over 75…

At Crawford, we understand the extensive needs of manufacturers and offer a suite of services designed to support their operations and…

With a dedicated, global marine team consisting of hundreds of experts, our services are comprehensive and specialized. Whatever the scale of…

From massive landslides in an open pit mine to barricade failures causing fatalities underground, Crawford understands the unique needs of…

The world of power and energy has never been more dynamic. Insurance coverage in this industry is as complex as the potentially staggering…

Crawford & Company supports public sector entities with innovations that increase efficiencies while offering the transparency, regulatory…

Crawford offers dedicated, commercially-focused services for the real estate industry, placing pro-active settlement, regular communication…

Crawford offers the depth of experience needed to solve the unique risk-related challenges facing the retail and wholesale industries.

When your business depends on moving, Crawford is here to keep the wheels in motion.
Innovation
- Overview
- Innovation Home
- Explore Technologies
- Asservio
- Digital Desk
- YouGoLook
- 3D Property Scan
- Digital Assist
- Escape of Water
- CoverAI
- Renovo
- WeGoLook
More than just technology: it takes proven expertise to transform how claims and risk are managed.

Asservio is Crawford’s leading-edge estimate review technology that eliminates friction and ensures faster, more accurate property repair estimates.

Digital Desk is a one-of-a-kind, automated, single-portal claims adjusting platform packed with robust features and integrates with leading…

Designed with policyholders in mind, YouGoLook guides users step-by-step as they capture the images and information required to document their…

Through a partnership with HOVER, Crawford provides customers and their policyholders exclusive access to the next generation of innovative…

Crawford Digital Assist makes available a wealth of claims handling solutions to support your desk adjusting operations.

Crawford’s Escape of Water solution combines IoT technology with proven services to deliver a rapid and reliable response at the first sign of…

CoverAI: Revolutionizing claims management through AI innovation and empowering faster, more accurate claim coverage decisions with…

RENOVO is Crawford's catastrophe portal, empowering our adjusters, employees and clients with leading-edge technology.

Instantly connecting claims handlers with networks of specialized, on-demand resources.
Expertise
About
For over 80 years, our guiding principles have been embedded in Crawford’s culture, shaping the company’s ongoing commitment to putting people…

With hundreds of offices and service centers around the world, Crawford is everywhere you need to be.

Crawford's scale and reputation allow us to build strategic relationships with true experts in their industries and their specific locales,…

Meet our Executive Leadership Team and other leaders of Crawford's worldwide organization.

At Crawford, we’re moving in the right direction. More than ever, we are committed to acting sustainably and responsibly by focusing on three…

At Crawford, we're fostering a culture where diversity, equity and inclusion (DEI) are at the heart of our values and play an integral part in…

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for…

Discover recent placements, company news and additional Crawford resources.

We’re here to help! Team members around the world are standing by to assist you and your business.
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Press Release

Australia appoints James Merchant as Chief Client Officer

Thursday, October 24, 2019
#Insurance Carriers #Insurance Brokers

Crawford & Company (NYSE: CRD-A and CRD-B), the world’s largest publicly listed independent provider of claims management and outsourcing solutions to insurance companies and self-insured entities, has announced the appointment of James Merchant as chief client officer for its Australia operations.

Read full press release

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