Escape of Water

Smart detection. Instant notification. Reliable mitigation.

Alleviating water loss, intelligently

With IoT-enabled water loss mitigation

When water loss creeps in, it often goes unnoticed. By the time it’s discovered, it may have caused serious property damage. If not treated immediately, these damages can quickly escalate into hazardous conditions resulting in health and safety concerns, additional living costs and business interruptions.

Crawford’s Escape of Water solution combines IoT technology with IICRC certified water loss specialists to deliver a rapid and reliable response at the first sign of water loss. Sensors throughout the property monitor for leaks. Once detected, they trigger a set of seamlessly integrated services designed to mitigate loss and provide the property owner with an estimate of damages as well as a repair consultation.

Instant detection and notification

Detect water leaks with smart, IoT-enabled sensors and automatically deliver notificiations to a centralized hub

Rapid response

Reduce damage through immediate dispatch of emergency mitigation resources — available 24/7

Quality and cost control

Ensure estimate accuracy and reliable mitigation and repair through Crawford's managed repair network

Thanks to the sensors, we were able to quickly identify and correct two leaks before they led to property damage.
CBRE Property Management

How it works

Detection – IoT sensors placed throughout the property communicate with central hub
Notification – IoT sensors instantly notify policyholder and Crawford when leak is detected
Mitigation – Crawford dispatches mitigation company onsite for repair and relief
Estimation – Crawford IICRC certified specialist provides damage estimate to policyholder and carrier
Restoration – Crawford consults policyholder and carrier on repair costs and assigns contractor from preferred network

Leverage the entire, end-to-end Escape of Water process or customize a solution to fit your business's precise needs.

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Exceptional customer service

Contractor Connection has been recognized by J.D. Power by providing "An Outstanding Customer Service Experience" for phone support, five years in a row.

When a water loss occurs, Crawford's industry-leading contractor network, Contractor Connection, provides immediate water extraction services, connecting the property owner with an emergency mitigation contractor. Contractor Connection is trusted by market-leading insurance carriers to help restore and enhance the lives of the insured. We handle approximately 500,000 assignments annually and continually pursue service excellence on each and every assignment, regardless of volume. We work tirelessly to employ an innovative, digitized managed repair processes to ensure we consistently deliver exceptional customer service to all we serve.

J.D. Power 2020 Certified Customer Service Program recognition is based on the successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit www.jdpower.com/ccc.

14k+ number of Americans who experience water damage at home or work each day

$6,700 average loss on homeowner's water damage claims

93% reduction in water losses when IoT devices are installed