5-Day Flood Claim Handling

Overview

Overview:

The 5-Day Flood – Dwelling Policy class is designed for experienced adjusters who have at least 4 years of property experience who know the basic foundations of adjusting and the Xactimate estimating program who are eager to learn another facet in the adjusting industry.

The purpose of this class is to train seasoned adjusters in the specifics of handling claims for Crawford & Company clients. This training will include graded exercises with feedback provided throughout the course. Students will learn how to read and interpret an insurance policy, customer experience tips, scoping damage, file documentation and how to write professional estimates using Xactimate’s best practices for flood losses.

Course Requirements for In Person Classroom

Students of this course should meet the following criteria before attending the 5 Day Flood Dwelling Policy Class

• 4 years of property experience to qualify for your FCN or currently holds an FCN certification
• Adjusters should have attended or are currently registered for the annual NFIP certification to apply or renew their FCN for the upcoming year.
• Personal Laptop with Xactimate installed. If you are not a current Xactimate customer, you can request a free 30-day demo from the Xactware website: https://www.xactware.com/store/PRODUCTS/Xactimate/Free-Demo/1-83.do

• External mouse
• A tape measurer and/or Disto for the onsite inspection
• Basic computer skills and understanding of Microsoft Windows
• Knowledge of the adjuster profession and basic understanding of damage identification/building components

What to Expect:

This course will be instructed by Crawford's exceptional training team. This is an on-site 5 Day class starting on Monday and ending on a Friday. The class begins promptly at 8:00 am (CST) and will end at 5:00 pm (CST). There will be two fifteen-minute breaks and a one-hour lunch. Students will have on onsite inspection and complete a scenario-based estimate.

Course Objectives

Students that attend this course will be taught:

• How to read and interpret the FEMA Flood Dwelling Policy
• How to read and interpret the FEMA Claims Manual
• Proper file documentation
• How to determine ratings of homes: Slab on Grade, Crawlspace, Elevated Homes, & Basements
• How to scope the interior and exterior of a dwelling
• Scenario Based Estimating for kitchens, bathrooms, garages, elevated structures, and a basement with various water heights
• Sketching and estimating an entire dwelling
• How to set expectations with the insureds
• Carrier Specific processes

Location