As an Assistant Manager Loss Adjuster in Thailand, Maytavee Suthanupapwut boasts the accolade of being the best example of cost to revenue ratio for the entire adjusting team of 60 or so adjusters.
She believes that everyone can make mistakes, as they are a reason to learn and that they form an essential part of growing. This undoubtedly is a belief that has contributed to her own success within Crawford, having now been with the company since 2014. A naturally curious person, Maytavee is always striving for new knowledge and skills and is never afraid to try something new and different, she lives her life by the famous Steve Jobs quote: ‘stay hungry, stay foolish’.
A strong leader herself, Maytaee cites New Zealand Prime Minster, Jacinda Arden as a role model, “being able to put the right person on the right job in her government is a great reflection of her management skill and is something to learn from and apply at Crawford.” That ability to see the skills within her team and allocate tasks accordingly.
These well-honed people skills have actually given Maytavee the aptitudes she’s needed to navigate the sometimes challenging role of loss adjusting – which typically involves careful diplomacy alongside strong reasoning. Maytavee comments, “I have learned to read people and listen to them and from there I am able to determine how to reason with them enough to move things forward and finally conclude the claim.” Little wonder she has the best cost-to-revenue ratio in the team!
