As public sector entities come under increasing pressure, effective risk solutions and robust claims management becomes increasingly valuable in helping to take the strain.
In the public sector, there is always a need to do more with less. The demand for data, transparency, and metrics continues to grow while budget constraints are becoming increasingly onerous and significant political uncertainty lies ahead with a general election in July.
The risks facing local authorities are extensive, ranging from restricted budgets, cyber security issues, operational risks to environmental and supply chain exposures. Such a complex risk environment raises their potential exposure to claims and many authorities are monitoring the projected rise in social inflation which could add to their budget burden. Property issues such as RAAC, cladding and subsidence are also front of mind.
It is therefore no surprise that many local authorities are committed to controlling spend and as part of that process are assessing their insurance arrangements. They are seeking value for money and demonstrable cost savings when it comes to claims handling and improving their risk management performance to deliver better outcomes and greater public value for residents and businesses.
Adopting innovative, efficient risk solutions
Against this backdrop, Crawford supports public sector entities with innovative approaches and capabilities designed to increase efficiencies. Solutions such as Crawford Risk Consulting, TPA claims management sector expertise and a local loss adjusting presence combine our vast people expertise with industry-leading innovation to deliver value and meet budget demands while offering the partnership, transparency, regulatory compliance, and analytics required.
Our range of services extend from desktop claims management to complex field-managed claims and bespoke risk consulting solutions, while our breadth of expertise and depth of experience provide local authority risk managers and insurance carriers with the reassurance that their reputation is protected as we safeguard the interests of all parties.
Crawford specialist adjusters are highly adept at handling claims for a wide scope of assets including listed buildings, places of heritage, areas of cultural significance, community services, schools, leisure facilities, multi occupancy accommodation and homes for the vulnerable.
Our expert and proactive handling of insurance claims can also significantly curtail direct costs and further expenditures, positively influencing the local authority’s insurance premiums and their internal pot of allocated self-insured funds. Further, the proven cost reduction strategies we apply have had a significant and positive budgetary impact for authorities on a range of claims.
Whilst our team of experienced risk consultants adopt a consultative approach to risk management, reviewing current risk management processes to identify operational risks that are critical to a local authority through discussion and claims analysis. Our variety of risk consulting solutions across property, liability, environmental and motor include comprehensive on-site inspections, detailed claims analysis, deep dive reviews and facilitated workshops, which will support in building a culture of prudent risk management and mitigate losses.
Experience that delivers
- 80+ years of experience.
- Trusted partner for claim services to 35% of English local authorities.
- 200+ loss adjusting claims for public entities every year.
- £3.5 million claim values in 2023.
The challenges are great, but this in turn makes the role of local authorities ever more critical as they provide key services that touch every person in the UK. Crawford recognises this vital role and our services are designed to reflect that. Our experts understand the responsibilities of your sector, your requirements and expectations.
We recognise that claims can often generate public interest with their handling subject to higher levels of scrutiny than normal given their impact on the communities served. Our experts are familiar with these pressures and are committed to quickly building trust and offering solutions that result in positive outcomes for those affected.
To find out more, speak to the Crawford team at the Alarm Conference 2024 or contact information@crawco.co.uk.
