In this spotlight, we sat down with Executive General Adjuster, John Karmozyn, to learn more about his role and how he got started in the adjusting business. John has been at Crawford for over 5 years as an activity adjuster within Crawford’s Global Technical Services (GTS). He started his career at Crawford in 2015 as a National General Adjuster and worked his way to Executive General Adjuster by 2019.
Read below to learn more about John.
What drove you to work at Crawford?
It was a combination of things. I knew I would be able to work on a variety of large and complex claims. This would present me with new challenges and opportunities to expand my experience across the industry. Crawford is also known as a global leader across claims management, and I knew there was no better place to work.
What does a typical work week look like for you?
I am responsible for coordinating with insurers, risk managers, and brokers alike to handle new and complex claims being reported around the globe. I am also responsible for managing large losses with consultants and restoring insured’s businesses back to operations.
Why do you like working at Crawford?
Crawford GTS is a team environment with adjusters and management always there to assist as needed. GTS management respects the abilities of their Executive General Adjusters and allows adjusters to provide individualized service to each and every account. Insurers, risk managers, and brokers respect the Crawford name and know they will be receiving a professional and experienced adjuster.
Are there any memorable projects that personify our mission to restore and enhance?
The COVID-19 pandemic affected many lives over the last year. When an affordable housing development sustained a loss in 2020, we identified the urgency to restore the insured’s property as quickly as possible to allow for the safe return of all residents. The repairs were completed in a timely fashion and tenants returned to safe living conditions.
How will adjusting look in the next five years?
With technology development, property claims will see an increase in virtual applications, for both meetings and inspections. However, there is no replacement for direct, in-person customer service when discussing the loss of one’s business. There will always be a need for in-person meetings to establish those working relationships with insureds and insurers alike.
When you aren’t working, are there hobbies that you participate in?
Hopefully, 2021 allows for the return of traveling overseas to visit various countries and experience different cultures. My wife and I enjoy planning trips around culinary experiences unique to different areas. I enjoy spending time with my wife, dogs, and extended family.
