Crawford’s recently launched Environmental Consultancy is already gaining strong market traction, as Matthew Renshaw, head of Environmental Consultancy, explains.
The Crawford Environmental Consultancy has hit the ground running with a number of environmental projects already being delivered within budget, ahead of schedule and within the first six months of operation. Since our launch in the UK in March, we have supported more than 28 percent of the Crawford Environmental claim intake, of which approximately 63 percent have been closed within 50 working days. On average CEC’s proportionate and customer-focused approach, has saved between 9 percent and 16 percent in claim costs, therefore highlighting the efficacy of our model and the true value in efficiency.
Crawford Environmental Consultancy continues to provide a support resource to our environmental adjusting unit (as well as other Crawford adjusting teams) and in order to help them efficiently deal with claims that are often rapidly evolving situations. The rapid response and strategic decision-making from Crawford Environmental Consultancy has helped to dramatically reduce contamination impact as well as the potential for financial and reputational damage.
During the last six months, Crawford Environmental Consultancy has assisted other adjusting teams across the Crawford business by providing rapid and meaningful technical advice on issues such as waste management, environmental legislation/regulation and contamination arising from incidents such as fire and flooding. We have also been working closely with a number of regulators in regard to pollution incidents.
Early indications are that this new team is realising the vision set out at the beginning of this journey and our radical environmental claims model is proving its value to all stakeholders. Most importantly, our customers have benefited from the offering, with 10-out-of-10 satisfaction ratings received on over 70 percent of claims. Customers will continue to be our focus who are the heart of everything we do.
Crawford continues to invest in the expansion of Crawford Environmental Consultancy, with another four highly experienced environmental consultants joining the team over the next six weeks. Having just started with one consultant, the team will soon rise to eight consultants by the early autumn. We will be actively recruiting over the winter, with a view to expanding the team further during 2023.
Our expanding team is now serving an ever-increasing geographic area of the UK, plus Northern Ireland and Wales. We are currently providing technical support to all areas of Crawford including Environmental; Property; Major & Complex loss; Agricultural; Liability; Engineering; Marine; and Construction teams. We have also expanded our regional supplier resource to provide an even more agile, responsive, and cost-effective service.
Over the next few months, we will be piloting some new technology which we hope will not only reduce costs and timescales even further, but also provide all stakeholders with a pioneering product that could possibly transform the environmental claims market. Watch this space!
Whilst it’s been a very busy and productive start for Crawford Environmental Consultancy, we will not rest on our laurels and continue to strive for technical excellence, continue to demonstrate the true value in efficiency and deliver the very best customer service.
