When a catastrophe strikes, response time plays an important role. During the first few days after a catastrophic event, it’s critical that your company responds quickly and accurately so that you can mitigate further damages and get policyholders on the path to recovery. Any delay can compound damages, resulting in bodily injury, costly repairs, and loss of productivity.
Before smartphones and mobile apps were widely used in the workplace, adjusters who worked on catastrophic claims would have to wait for direction from their managers who had to contact them over landlines to deliver urgent deployment instructions. This led to a range of inefficiencies as management scrambled to organize response teams. The process was time-consuming when the time was of the essence.
Today, mobile technology has exponentially increased the speed and quality of communication. The increased use of smartphones and mobile apps has pushed Crawford to re-evaluate our catastrophic claims processes. In doing so, we discovered an opportunity to increase productivity for team leaders and adjusters as well as a way to enhance communication between onsite and remote personnel.
Our desire to provide better service to policyholders drove us to build RENOVO (Latin for “Restore”), a cutting-edge catastrophe deployment and resource management tool. We developed RENOVO from the ground up to reduce fulfillment time while increasing engagement with our adjusters, giving our response teams a comprehensive tool for a successful deployment.
Designed for ultimate ease-of-use, RENOVO empowers both adjusters and clients.
Adjusters can:
- Update personal and professional information
- Set availability status
- Receive notifications for deployment opportunities and new events
- Request standby status for active events
Clients can:
- Effectively match adjuster skillsets with client requirements
- Reduce fulfillment time via notifications and adjuster self-service
- Deepen knowledge of our roster through data-driven insights
Click here to learn more about Crawford’s Catastrophe Services and how our newest innovation, RENOVO, can help your company respond effectively and efficiently to disasters.
