Managed Repair
Don't just write a check. Repair and restore.
When damages occur, your policyholders aren’t just looking for payments, they’re looking to get their lives back in order. Most claims handling processes end when the check is cut, but with Crawford’s managed repair services, your policyholders enjoy full support throughout the process.
Crawford’s Contractor Connection is the largest independently-managed network of contractors servicing the insurance industry. With over 6,000 rigorously-vetted contractors in the network, Crawford is the only claims handling company able to deliver a world-class customer experience to your customers from first notice of loss all the way through to finished repair.
Plus, our time-tested model reduces time-in-process, cuts claims handling expenses, and improves estimate accuracy — all through a program that costs our clients nothing.
Outperforming the industry for over 25 years
Speed of Service
Through rigorous performance management and consistent application of expectations, we improve cycle times and increase customer satisfaction.
Improved Efficiency
By assessing damage and estimating repair in a single step, our trusted process eliminates the need for a traditional adjuster on many low-to-mid complexity claims.
Estimate Accuracy
Leveraging technology, people processes and industry best practices, we deliver accurate estimates tailored to each client’s estimating guidelines.
Superior Customer Satisfaction
Our contractors deliver world-class quality and stand behind their work with a five-year workmanship warranty on all completed repairs.
Faster service
Through rigorous performance management and consistent application of expectations, we improve cycle times and increase customer satisfaction.
Improved efficiency
By assessing damage and estimating repair in a single step, our trusted process eliminates the need for a traditional adjuster on many low to mid complexity claims.
For residential and commercial claims
Residential
We serve the needs of all types of residential property losses and provide your policyholders and their families with a quality experience all the way to finished repair. Offer your customers a streamlined experience that works with them all the way to finished repair.
Commercial
Serving the needs of commercial clients everywhere, our expansive contractor network can handle any type of business need, from the smallest repair to the most complete restoration. Our technology and enhanced processes are proven to resolve claims faster, putting your property back to work as soon as possible.
Accurate estimates
Leveraging technology, people processes, and industry best practices, we deliver accurate estimates tailored to each client's estimating guidelines.
Unmatched quality
Our contractors deliver world-class quality and stand behind their work with a five-year workmanship warranty on all completed repairs**.
**Five-year workmanship warranty is only applicable in the United States
A focus on technology, continuous improvement, and a customer-centric culture has made Contractor Connection integral to the success of our property claims department.
Tim Engman | Property Vendor Manager | Mutual of Enumclaw Insurance
Exceptional customer service
Contractor Connection has been recognized by J.D. Power by providing "An Outstanding Customer Service Experience" for phone support, five years in a row.
Contractor Connection is trusted by market-leading insurance carriers to deliver consistent quality service at the time of need when property damages occur to help restore and enhance the lives of the insured. We handle approximately 500,000 assignments annually and continually pursue service excellence on each and every assignment, regardless of volume. We work tirelessly to employ an innovative, digitized managed repair processes to ensure we consistently deliver exceptional customer service to all we serve.
The leader in innovation
Digitalization and Technology
Technology drives our operations, and we develop tailored solutions to enhance our services, including:
- Contractor Central: contractor management platform.
- Asservio: automatic estimate review (learn more).
- JobTrack: real-time transparency for policyholders.
Policyholder Engagement
We provide unprecedented transparency throughout the repair process, allowing policyholders to monitor the status of their project.
- Policyholder Dashboard: for real-time project tracking.
- Proactive Insights: addressing issues before they escalate.
- Ultimate Transparency: building trust through communication.
Performance Management
Contractor Connection raises the bar on performance when your insureds need it most, delivering industry-leading customer satisfaction.
- Top Tier Support: delivering industry-leading customer satisfaction.
- Five Year Workmanship Warranty: building confidence with your customers.
- Tiered Credentialing: matching contractors to specific project needs.
J.D. Power 2020 Certified Customer Service Program recognition is based on the successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit www.jdpower.com/ccc.
Key Contacts for Managed Repair
$3B project costs processed annually
500k+ annual assignments
6,000+ contractors in network
85.4 net promoter score (NPS)
End the search for reliable repair
Every contractor in our network has passed our rigorous credentialing process and is fully licensed, insured, and financially stable. Instead of making endless phone calls searching for the perfect contractor, your policyholder will already be on their way to a renewed home or business.
Available to clients in the US, Canada, the UK, Australia and Germany, Crawford Contractor Connection only works with industry-leading general and specialty contractors. Our network contractors provide emergency response, general contractor restoration and specialty contractor services for commercial and personal property.
Additional services for auto
Crawford vehicle services also offers managed repair for auto damage claims. Coordinating with a network of repair facilities across the U.S., Crawford can restore your policyholders’ vehicles efficiently and reliably.
Related services
Auto
Catastrophe Response
